The report talks about eGovernment changes being made in the American state of Utah. The key to this improved service is eGovernment - the process of delivering information and processing government transactions digitally through web, phone, mobile, and point-of-purchase channels. The way government operates is changing. Just as the business sector tapped into technology to...

The 2012 survey of Australian Government agencies compliance with Information Publication Scheme (IPS) obligations was conducted between 30 April and 11 May 2012.

This report looks at some of the landscape relevant to open government data (OGD) in India, starting from the current environment in government, the state of civil society, the media, the policies that affect it from the Right to Information Act, standards-related policies, e-governance policies and the copyright policy. It also looks at a few...

The objective of this study is to identify ‘Fundamental Services’ in the context of new "Universal or Global" SOA approaches to the provision of eGovernment services. The key questions which it addresses are: at which level of granularity can ‘Fundamental Services’ be defined? Which ones have the highest potential for reuse? And what are the...

This paper considers how data-matching could also be used to improve the delivery of social security assistance payments rather than simply as a revenue raising exercise. One of the tools used by the government in pursuit of ‘welfare cheats’ is data-matching. The Data-matching Program cross-checks income and personal details held by one agency against similar...