The terms of reference ask the New Zealand Productivity Commission to undertake an inquiry into measuring and improving productivity in public services, and to provide guidance and recommendations on:
- how to measure productivity in “core” public services (health, education, justice, social support) at sector and service level;
- what role productivity measures should play in public sector performance frameworks; and
- how to develop the culture, capability and systems needed within government agencies to measure, understand and improve productivity.
The Commission was asked to not provide detailed recommendations on service provision or access in the core sectors, and to not duplicate work on where to invest in public services.