The Australian Competition and Consumer Commission (ACCC) is of the draft position that the declaration of mobile voice termination remains in the long-term interests of end-users (LTIE). However, there is less evidence that this remains the case with regard to short message service (SMS) termination.
The ACCC considers that, while mobile network operators (MNOs) continue to have a monopoly over the provision of mobile voice and SMS termination services on their own networks, there have been significant changes in relevant retail markets since the 2013-14 inquiry. The most notable for the purposes of this inquiry is the increased use of over-the-top (OTT) messaging and voice services by Australian consumers. A key question in this declaration inquiry is whether OTT services are now effective retail substitutes for mobile voice and/or SMS services such that regulatory intervention in the wholesale market is no longer required to promote the LTIE.