Service innovation deep dive: summary report

Capturing and leveraging learnings from service innovation during COVID-19
COVID-19 Pandemics Service delivery Community sector Emergency services Aged care Community services Public health Australia

This report outlines findings from a project within the Centre for Social Impact’s (CSI’s) Building Back Better research program. The project was undertaken by a research team from all three CSI centres: Swinburne University of Technology (SUT), University of New South Wales (UNSW), and the University of Western Australia (UWA).

Acknowledging the significant impact of COVID-19 on community services, the researchers sought to understand the ways in which organisations in the aged care, disability and emergency relief sectors had innovated during COVID-19; the learnings, practices and activities that they wanted to carry on beyond the pandemic period; and the factors required in order to do so.


Editor's note

A national report and three state-based reports are also available for download.

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