Service innovation deep dive: summary report
Attachment | Size |
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Service innovation deep dive: summary report | 966.2 KB |
Service innovation deep dive: national report | 1.33 MB |
Service innovation deep dive: Western Australia report | 1.23 MB |
Service innovation deep dive: Victoria report | 1.24 MB |
Service innovation deep dive: New South Wales report | 1.24 MB |
This report outlines findings from a project within the Centre for Social Impact’s (CSI’s) Building Back Better research program. The project was undertaken by a research team from all three CSI centres: Swinburne University of Technology (SUT), University of New South Wales (UNSW), and the University of Western Australia (UWA).
Acknowledging the significant impact of COVID-19 on community services, the researchers sought to understand the ways in which organisations in the aged care, disability and emergency relief sectors had innovated during COVID-19; the learnings, practices and activities that they wanted to carry on beyond the pandemic period; and the factors required in order to do so.
A national report and three state-based reports are also available for download.