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This report is the third in a series arising from Victoria Law Foundation’s Data Mapping Project, exploring the use and utility of Victoria’s civil justice administrative data. It examines administrative data collected by dispute and complaint resolution bodies in Victoria and follows publication of similar reports exploring the administrative data of Victoria’s legal assistance services, and courts and tribunals.
Dispute and complaint resolution bodies are a vital part of the Victorian justice system, providing access to civil justice for thousands of Victorians. Many were established in successive waves of reform dating from the 1970s. While they have a vibrant political and policy history, their establishment and functions has also been organic, piecemeal. This has resulted in a burgeoning landscape that has created community confusion about what different dispute and complaint resolution bodies do, and how they may be able to help.
However, surprisingly little is known about the volume and character of the matters they handle, and the difference they make. This report is an important first step in exploring how existing administrative data might be able to help to fill these critical knowledge gaps and provide a better understanding of the difference dispute and complaint resolution bodies make to civil justice for Victorians.
Smarter data: the use and utility of administrative data in Victorian courts an… https://apo.org.au/node/316170