The Australian Public Service (APS) Framework for Engagement and Participation builds on government traditions of building trust through public involvement. It spells out the principles and standards that underpin effective engagement and will help consolidate and improve existing practice. It also sets a vision, charting a course for engagement to help meet the APS’ challenges in the 21st century. 

The framework emphasises that engagements should not focus solely on ‘managing’ citizens and stakeholders and their expectations and looking to minimise opposition. Rather, public servants should see the public as a source of expertise, and that engaging with them can forge a partnership to overcome complexity. It divides engagements into four categories: Share, Consult, Deliberate, and Collaborate. 

The framework asks public servants to reflect on what expertise they require for the problem at hand, and what engagement will best obtain it, in their circumstances.

The framework is supported by a Guide to the Right Engagement.