Australia's gambling prevalence is globally significant, reflecting high levels of participation and per capita spending. BetStop is one of the Australian Government's key policy responses to mitigate online gambling harms. However, this study has found that awareness of the initiative, which has been in place for around two years, is low relative to the rise in online gambling participation and harm.

The findings suggest targeted public awareness campaigns are needed to improve awareness of BetStop among specific population groups. Regulators could address compliance gaps, by implementing clearer design guidelines and mandatory accessibility checks for digital platforms.

Key findings

• About 1 in 4 Australian adults were aware of BetStop, the National Self-Exclusion RegisterTM for licensed online and phone wagering services.
• Younger adults (aged 18-35) were less likely to be aware of BetStop compared to those aged 55 and older.
• Among those who placed bets in the past 12 months, 1 in 3 were aware of BetStop.
• People in Tasmania showed significantly higher awareness than those in other states and territories.
• Wagering service providers play a key role in building awareness of BetStop among wagerers.