This report identifies what individual learners and industry clients want from vocational education and training (VET) and proposes how these needs can best be met. It also identifies a tension between compliance and creativity which needs to be addressed in quality frameworks at the system level. In addition, providers need to reshape their structures and modify their cultures so they are open to creativity and flexibility but also able to meet compliance requirements. At the practitioner level, ongoing funding for the professional development of staff is needed so they have the time and space to develop innovative strategies for teaching, learning and assessment.