There is an urgent need for the not-for-profit (NFP) sector to improve productivity and efficiency. With changes to government funding, new challenges attracting philanthropic funding and shrinking supporter engagement, this is the time for the sector to do things better, and do things differently. Digital technologies – an organisation’s website, social media presence, infrastructure, mobile devices and information systems – hold the key to this change. Effective use of digital technologies can translate to increased productivity to efficiency and effectiveness across the organisation, allowing organisations to respond to environmental constraints and adapt accordingly.

This survey has been developed by Infoxchange, Connecting Up and TechSoup NZ to better understand the use of technology in NFP organisations, and to identify areas that require improvement. The insights from this survey have provided clarity on IT spend, IT planning and IT capability, preferences in use of systems, infrastructure and applications, priorities for the near future and challenges faced at present.