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The “Digital Technology in the Not-for-Profit Sector” report is an annual research project conducted by Infoxchange, Connecting Up and TechSoup New Zealand. It aims to better understand how not-for-profit organisations across Australia and New Zealand are using technology, in order to recognise the areas of growth and where improvement is needed.

Now in its fourth year, this report provides a benchmark for all not-for-profit organisations across the region to ensure they are using technology the best way possible to achieve their mission.


  • Youth services had the lowest average score across three key areas of technology use: organisational approach, staff capability and overall satisfaction. Employment services ranked the highest.
  • Forty-one percent of not-for-profits said their current approach to technology is “challenged” or “basic”.
  • Not-for-profits spend an average of 6% of their operating budget on technology, which is on par with small to medium businesses across the region. However, disability services spend 50% less than the average.
  • More not-for-profits are moving to the cloud than ever before – 43% have already made the move, up from 35% in 2018.
  • Most not-for-profits (89%) are now using at least one social media platform, with 87% using Facebook followed by 33% using Instagram. 
  • Not-for-profits are embracing new and emerging technology, with 48% using tools such as mobile apps, assistive technology, data-driven solutions and artificial intelligence.


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