This report aims to better understand how not-for-profit organisations across Australia and New Zealand are using technology in order to recognise areas of growth and where improvement is needed.

Now in its fifth year, this report provides a benchmark for all not-for-profit organisations across the region to ensure they are using technology the best way possible to achieve their mission.

This year's edition also provides valuable insights into how the sector has handled the technology challenges of COVID-19.

Key findings:

  • Only 30% of not-for-profits already had all the systems and software needed for staff to work from home during COVID-19.
  • 49% of not-for-profit staff are less than confident using technology and information systems.
  • 46% of not-for-profits do not have ways of actively monitoring information security and cyber risks.
  • 52% of not-for-profits are using at least one type of new or emerging technology.
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