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Digital technologies - an organisation’s online presence, infrastructure, mobile devices and information systems – are now critical in meeting this challenge - enabling staff to work effectively, have information at their fingertips and meet funder obligations simply and easily.

This survey was developed by Infoxchange, Connecting Up and TechSoup NZ to better understand the use of technology in NFP organisations – to help organisations understand how others use technology, identify areas for improvement, and where we can best focus our efforts for the biggest impact.

Given the focus on Australian disability services sector with the rollout of the National Disability Insurance Scheme, we also looked at NFPs who reported they provide disability services. Overall, these organisations are less satisfied with their information systems (46% reported these systems worked well compared to the non-profit average of 54%). Those who listed their primary sector as disability also spend less on digital technology ($3,497 per FTE each year vs. the sector average of $4,776), indicating challenges may lie ahead for many of these organisations given the importance good technology systems to provide efficient services within the NDIS environment.

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