This report presents the findings from 35 focus groups and 30 in-depth interviews conducted during July-September 2019 for the Royal Commission into Aged Care Quality and Safety. The research gives attention to three themes: the community’s attitudes to older people; their understanding and perceptions of the current aged care system; and their planning, expectations and concerns for their own old age.

The qualitative research included the general community and a broad range of targeted diversity groups, resulting in a wide range of views from people aged 18 years or more. The findings affirm and challenge our perceptions of Australian society.