ACCAN commissioned Lonergan Research to examine how young Australians navigate and experience the telecommunications market. Questions were designed to understand young people’s service usage habits, their attitudes about the services they use and need, and their interactions with the market more broadly, including:

• whether youth are able to access the services they need
• whether youth are paying for and can afford the services they use and need
• where youth seek support and information about their telecommunications services, and
• whether they can navigate and resolve issues they face with telecommunications services and devices

The research also looked at the concerns youth might have around data security and privacy and what strategies they use to deal with these issues.