This project provides another example of the returns to government from small changes informed by behavioural insights. BETA partnered with the Australian Tax Office (ATO) to reduce work-related expense claims by $2.2 million and increase tax paid by $0.9 million with a simple letter sent to tax agents using social comparisons.

Governments are increasingly using behavioural insights to design, enhance and reassess their policies and services. This report explores how this happens – and how any bias can be addressed or mitigated. To do this, this report focuses on three core activities of policymaking: noticing, deliberating and executing.

This is a case study of a large US general contractor’s efforts to rethink and implement a new behavior-based approach to quality to achieve zero errors, zero defects, zero rework, and zero surprises. Recognition of upstream behaviors that resulted in quality issues and unpredictable results during construction led to a focus on changing the mindset...

Product Modularity refers to the hierarchical partitioning of products into their constitutive components. This concept has been explored in manufacturing to ease product design, simplify production, and to efficiently provide variety. Efforts have been made to transfer this knowledge to the construction context (i.e. one-off products, temporary supply chain, production taking place inside the product)...

In many ways, the transition from traditional modes of management thinking and behavior to Lean approaches is what Kuhn referred to as a 'paradigm shift'. Not only surface artifacts like behavior are different in a Lean organization - the most basic assumptions and patterns of thought are fundamentally different than those that have guided organizations...