This article presents a brief description of the quality concept and introduction to the SWOT method.

Public administration literature mainly addresses the importance of procedural and performance values in safeguarding public values, however, safeguarding the quality of the built environment also requires a focus on product values. In this study, we aim to increase the understanding of the meaning and significance of public values in the daily practice of public construction...

The Care Quality Commission (CQC) introduced a new approach to inspecting and rating health and social care providers in 2013. The authors of this report developed a new framework for understanding the impact of regulation that describes eight ways in which regulation can affect provider performance. It shows that impact can occur before, during and...

This is a case study of a large US general contractor’s efforts to rethink and implement a new behavior-based approach to quality to achieve zero errors, zero defects, zero rework, and zero surprises. Recognition of upstream behaviors that resulted in quality issues and unpredictable results during construction led to a focus on changing the mindset...

Delays in construction projects lead to litigation-related issues and waste of money, in addition to rescheduling task and deliveries to fit the newly delayed plan, which is no easy task to accomplish given the hundreds of activities on a typical construction site. This study develops a tailored e-governance strategy that would effectively lead to a...