Communications
Alternative labels
Mass communication
Communications media
Communications policy
Journal article
A precautionary approach to social media: protecting young minds in an evolving digital world
This paper argues that the debate over whether social media's impact on mental health is correlational or causal should not delay actions to protect young people's wellbeing. Addressing the impact of social media on young people’s mental health requires a proactive, multifaceted approach. Alongside multifaceted action, the paper provides recommendations for a research agenda.
Guide
Communication boards
Communication boards are simple visual tools that use pictures, symbols and words to help people communicate. These communication boards are practical resources that organisations can use in everyday settings like customer service, community spaces and workplaces.
Briefing paper
The likely to be accessed test and the Children’s Online Privacy Code
The Children’s Online Privacy Code in Australia will establish a set of guidelines to improve children’s privacy. This policy briefing explores a discussion held by academia and civil society in July 2025 around how the ‘likely to be accessed’ (LTBA) standard might be operationalised in the Code.
Report
Keeping connected: experiences of telco consumers in financial hardship
This report is informed by a review of over 900 complaints to the Australian Telecommunications Industry Ombudsman about financial hardship received between April 2024 and March 2025. It makes three findings and provides three recommendations. It finds that telecommunications providers are contributing to financial hardship.
Report
A baseline for online safety transparency
In 2024, the Office of the eSafety Commissioner gave their first periodic notices on child sexual exploitation and abuse material and activity (CSEA) to eight online service providers: Apple, Discord, Google, Meta, Microsoft, Skype, Snap and WhatsApp. This report contains a summary of each of the providers' responses and shines a light on online industry...