Counselling
Alternative labels
Phone counselling
Helplines
Telephone counselling
Report
Rates of therapy use following a disclosure of child sexual abuse
This paper describes a rapid evidence review of research on the utilisation of therapy for child sexual abuse.
Evaluation
Law informed: the value of telephone legal information services to clients
This research assessed the value of Legal Help’s information/referral services to clients in the broader context of the Victorian legal assistance sector’s information and service provision. The service was evaluated on its reach to the community, accessibility to clients, appropriateness of services provided, client experience, actions prompted and client outcomes.
Report
eCoaching for The Journal pilot: final evaluation report
This evaluation covers five key evaluation questions (KEQs) on a year-long implementation of a telehealth peer support model to coach people through the National Depression Initiative’s cognitive-behavioural tool The Journal. Between May 2019 and May 2020, 249 people were supported with phone and text support which resulted in a reduction in depression symptoms. The evaluation...
Evaluation
Evaluation of 1800RESPECT – final report
Researchers from the SPRC and the Gendered Violence Research Network at UNSW Sydney undertook this evaluation of 1800RESPECT, the national online and telephone counselling service for people affected by domestic and family violence and sexual assault.
Briefing paper
Can telephone counselling services help in the Pacific?
This paper informs readers about the status of mental health services and telephone counselling services in the Pacific region and offers suggestions for further research on this topic. The paper identifies a problem (a deficit in mental health service capacity in the Pacific) and a particular modality (telephone counselling) that might address some of the...