The survey findings presented in this report demonstrate there is an urgent need for more media literacy educational resources and support to address the media interests, needs, deficiencies and concerns of adult Australians.

This report outlines different models of incentivising diversity across Australia’s screen industries. It proposes four models to encourage the screen sector to employ more people who identify as women, culturally and linguistically diverse (CALD), First Nations Australians, LGBTIQ+, and people with a disability, and in doing so improve the representation of all Australians in the...

This submission to the 2024 Regional Telecommunications Review addresses the significant and persistent digital divide in regional and remote Australia. It argues that despite some improvements, regional and remote Australians continue to exhibit lower digital inclusion scores across Access, Affordability, and Digital Ability compared to the national average and metropolitan areas. It underscores the multifaceted...

Many Australians have lost trust in the telecommunications industry’s ability to resolve issues. Too few raise complaints and even fewer use free, independent dispute resolution services. This paper investigates who experiences challenges with telco services in Australia and what the complaint experience is like for them.

This report outlines updated findings from a second research visit to Wadeye, a large coastal community in the West Daly region of the Northern Territory. The report presents research findings to date, compares survey results from 2022 and 2023, outlines changes in communications and media services and usage, and renews the analysis section with 2023...