This report informs development of more sustainable models of resourcing for the community services sector in the Australian Capital Territory (ACT).

The impacts of the COVID-19 coronavirus pandemic have stretched far beyond the immediate public health concerns. Built on in-depth conversations with civil society leaders from across Australia, this report offers crucial insights into the for-purpose sectors ability to help people in need during crisis and beyond.

This report provides evidence from the Australian Community Sector Survey (ACSS) 2021, conducted in September 2021. It is part of a series of studies that seek to give voice to the collective issues and priorities affecting the community sector, and to reflect the rich diversity of experiences and perspectives within community organisations.

Acknowledging the significant impact of COVID-19 on community services, researchers sought to understand the ways in which organisations in the aged care, disability and emergency relief sectors had innovated during COVID-19.

The Community Services Outcomes Tree is a framework for capturing the outcomes individuals experience as a result of community services being delivered. The website is designed for use by organisations which fund and deliver community services.