In preparing this guide, the NSW Behavioural Insights Unit partnered with a NSW Government frontline agency to understand how their staff currently interact with customers in distress, and where behavioural insights could be used to improve their response.

This review is the New South Wales Government’s first step in identifying the specific barriers to economic participation experienced by First Nations women.

This report is a case study providing insights into the lived experience that many apartment owners suffer in buildings with defects. It comes three years into the building reforms being implemented in New South Wales to lift the compliance of and public confidence in residential apartment buildings.

This review is examining SafeWork NSW’s performance of its regulatory functions, including educational functions, under the Work Health and Safety Act 2011. This interim report summarises the scope of the review in response to specific public criticisms.

This report builds on the team’s prior work but is, in a number of respects, different to the six reports that the team has previously published. Most notably, in this report the team makes no new recommendations, electing instead to reflect critically on the implementation of the recommendations it has made to date, its review...