The report examines the Australian community’s experiences with digital service problems and challenges resolving online complaints. The report reveals widespread problems with digital services – people find it hard or impossible to get help. It finds that unresolved digital service problems are costing the Australian community an estimated $497 million per year.

This research explores parents’ and caregivers’ digital parenting practices, including the strategies they use to help keep their children safe online. In an increasingly digital world parents and caregivers play a vital role in supporting children to safely navigate online spaces, even with the social media age restrictions now in effect.

Children today are growing up online. This report offers a snapshot of how children aged 10 to 17 in Australia are navigating it. The report explores children’s online participation; the impact of online participation on children; behaviours that may increase exposure to online harm; and strategies and sources of knowledge for keeping safe online.

This report shows how news consumption and trust in Australia are shaped by crises and politics. Interest has rebounded, especially among young people and women. Despite high avoidance, audiences rely on trusted sources over social media and artificial intelligence. Younger users favour relatable formats and creators, challenging news organisations to adapt to evolving habits and...

This report provides a snapshot of the screen media consumption practices, content preferences and diversity-related audience perceptions of Australian adults, with a particular focus on Asian Australian and CALD viewers. It addresses a key evidence gap: while screen industry debates have increasingly focused on diversity, equity and inclusion, there remains limited updated audience data on...