The delivery of appropriate care for people with more severe psychogeriatric disorders that result in behaviours that place either themselves or others at risk is a significant challenge. This report highlights the fact that the best care outcomes for people with psychogeriatric disorders are achieved where there is effective integration and cooperation across sectors. Collaborative...

This report is designed to assist organisations who seek to engage in electronic marketing. It discusses the coverage of the Privacy and Spam Acts, and how they interact; whether businesses have to get people's consent when sending electronic marketing messages; what businesses must tell people when marketing or sending other information by email. The materials...

Guidelines on banning customers from entering Centrelink offices because of inappropriate behaviour are the subject of this report. The Ombudsman has received complaints over a number of years from customers whose face-to-face contact with Centrelink staff has been withdrawn because of their behaviour. The report concludes that in most instances Centrelink’s decisions to ban customers...

Allowing tax deductions for certain expenses incurred in planting a carbon sink forest has become a controversial topic. This paper looks at the background to the tax deduction, explains why carbon sink forest are important in controlling emissions, outlines recent objections to this measure during the Senate debates over the period 24 to 26 June...

Since the United Nations Framework Convention on Climate Change and the Kyoto Protocol to that Convention, came into force in 2005, emissions trading has been the preferred approach for any international efforts to control, and eventually reduce, greenhouse gas emissions. Several emission trading schemes are already in operation in different regions and countries, and others...